You will also be provided with a precise delivery timeframe in checkout based on your postcode. Shipping via this method is surcharged to remote and rural areas, please note the final shipping price in checkout as it is based on your delivery address. There are additional surcharges for sending dangerous goods via DHL Express.Ĭouriers Please - Some items are able to be sent via Couriers Please, they will arrive within 1 - 4 business days for capitol cities and major centers.
This is costs $14.95 under $200 order value and is free above $200.ĭelivery usually occurs within 2-5 business days. Tracking is usually available 24 to 48 hours after dispatch.ĭHL Express - Many items are able to be sent via DHL Express. Shipping costs for this service will vary depending on weight and are shown on the product page and in checkout. Some items that are unavailable locally will be shipped from the US, taking around 5-10 business days. Some items dispatch with faster shipping, 2-4 business days and have express options. Please allow a few days extra for orders to rural areas and major centers in NT, Tasmania and South Australia. The majority of items are free shipping for orders over $75 and have a $14.95 shipping cost for orders under $75.ĭelivery usually occurs within 5-9 business days to major centers in West Australia, Victoria, New South Wales, ACT and Queensland. As items can be combined the final shipping price will often be less than the total shipping costs shown on the product information pages. The shipping price is shown on the product information page with a final combined shipping cost shown in checkout. The shipping price depends on the items ordered and which warehouses they are currently available in. Incorrect products can only be exchanged for the product originally intended for purchase.Tracked shipping is made via Australia Post eParcel.Faulty and damaged products can only be exchanged for the same item.
Any discount code or promotional code used on the returned product(s) will not be refunded.Postage costs will be reimbursed via bank transfer.ShopperBoard reserves the right to amend this policy at any time.įor returns, refunds in equivalent value to the original purchase will be credited via the original payment method within 7 to 14 working days after your product is delivered back to us.ShopperBoard reserves the right to reject any return or exchange deemed unfit or unreasonable.We also suggest sending via registered or insured post so your return parcel can be traced. Please ensure that items are packed securely to prevent any damage in transit.We do not accept returns or exchanges due to change-of-mind.Proof that the product is faulty, damaged, or incorrect must be presented before we process the request for return or exchange.Original email receipt(s) must be presented for return or exchange.Return or exchange request must be submitted via with the following information:.Our return and exchange policy is subjected to the following Terms & Conditions:
In the event that a product is no longer available, full refund will be issued via the original payment method. If you received an incorrect product, exchange but please note that the products must be unopened and unused in its original packaging. Received a faulty, damaged, or incorrect product? ShopperBoard accepts returns and exchanges within 30 days from the date of your purchase!Įxchanges apply for incorrect products, or products that are faulty or damaged in its use for skincare, smell for fragrances, or color for makeup.